Editing a PSP Customer Account

The Basics edit page lets you update the account's own descriptive and configuration fields. The account's identity — the PSP that issued it, the tenant customer it belongs to, its account type and identifier — is set by the PSP integration and can't be changed here.

Permissions

Action	Permission required
Edit an account	psp_customer_account:update

Fields

Field	Description
Label	A short name for the account
Account Tag	An internal tag for grouping or identifying the account
Description	A longer note about the account
Status	Active, Inactive, Expired, or Revoked
Expires At	When the account expires, if it has an expiry
External Reference ID	An additional reference from the PSP
Metadata	Additional structured data, as JSON

Metadata is merged, not replaced

Saving only updates the keys you submit — any other keys already stored in Metadata, including bank details the provider issued, are left untouched. You can't accidentally erase provider-owned data by editing a different field.

Changing Status here doesn't notify the provider

Setting Status to Revoked on this page only updates what Payment Nexus records — it does not contact the provider or stop the account being usable on their end. To fully cut off further VIBAN activity on an account, use Revoke Account instead, which is a dedicated action with its own audit trail.