The Payment Intent Tickets Module

A Payment Intent Ticket (PIT) is a record that tracks the lifecycle of a customer's intent to make a payment — from creation through to a final outcome. Each PIT moves through a series of statuses as the payment progresses: collecting a payment method, authenticating the customer, processing with the PSP, and ultimately succeeding or being cancelled.

The Payment Intent Tickets module provides a full directory of these records with tools for searching, filtering, creating, and resolving payments.

Permissions

Action	Permission required
List tickets	payment_intent_ticket:list
View a ticket	payment_intent_ticket:read
Create a ticket	payment_intent_ticket:create
Disposition a ticket	payment_intent_ticket:disposition
Override disposition	payment_intent_ticket:disposition:override
Advanced edit	payment_intent_ticket:update:advanced
View audit trail	payment_intent_ticket:audit

Directory

The PIT directory is searchable, filterable, sortable, and exportable. It supports all standard directory features including the filter builder, power search, bulk actions, and column customisation. See the Directories section for full details on these shared capabilities.

Default columns

Column	Description
ID	Internal Payment Nexus identifier for this PIT
Amount	The transaction amount and currency
Status	The current lifecycle status (see Status Lifecycle)
Order ID	The external order reference from the brand's system
PSP	The payment service provider handling this payment
PSP Transaction ID	The transaction identifier issued by the PSP
Tenant	The brand this payment belongs to
Tenant Customer	The customer associated with this payment
Tenant Transaction ID	The transaction reference used by the brand's CRM
Created At	When the PIT was created

Row actions

Each row has four pinned actions plus additional items in an overflow menu.

Pinned actions:

Action	Description
View	Open the full PIT detail page
Audit	View the audit history for this ticket

The third pinned action depends on the ticket's status:

• Disposition — shown when the ticket is in a non-terminal status. Opens the disposition form to manually set the outcome.
• Override Disposition — shown when the ticket has reached a terminal status (succeeded or canceled). Opens the override form to change the outcome.

Overflow menu:

Action	Description
Edit Advanced	Modify the advanced settings for this ticket
View Checkout Intent Ticket	Navigate to the related checkout session
View PSP	Navigate to the payment service provider record
View Tenant	Navigate to the brand record
View Tenant Customer	Navigate to the associated customer record

Viewing a PIT

Clicking View on any row opens the PIT detail page. It shows the full transaction record across four sections — Payment Intent Basics, PSP Transaction Details, CRM Transaction Details, and Transaction Processing Details — together with a toolbar for all available actions.

See Viewing a Payment Intent Ticket for a full breakdown of every field and action.