CRM Integrations

The CRM Integrations module manages the catalogue of CRM vendor adapters available in the system. Each entry represents a specific version of a CRM integration — the code that connects Payment Nexus to a customer relationship management platform. Release state management works identically to PSP Integrations.

Permissions

Action	Permission required
View the directory	integrations:crm:read + application:administer
Open an integration record	integrations:crm:read + application:administer
Change release state	integrations:crm:update + application:administer
Promote to dev-uat	integrations:crm:dev-uat + application:administer
Promote to production-uat	integrations:crm:production-uat + application:administer

Directory columns

Column	Description
ID	Internal integration identifier
Vendor	Human-readable CRM vendor name
Release Version	The version string for this integration build
Release State	Current stage in the release pipeline

CRM integrations use the same release pipeline as PSP integrations. See PSP Integrations — Release States for the full state definitions.

Integration records cannot be created or deleted through the UI — they are registered by the development and deployment process.