The Tenant Customers Module

A Tenant Customer is a customer record scoped to a specific brand. Each record links a customer's identity — name, contact details, and addresses — to the brand they belong to, and serves as the hub for their payment history within that brand.

Tenant Customers are created by the brand's CRM integration and cannot be created or edited from the management portal.

Permissions

Action	Permission required
List customers	tenant_customer:list
View a customer	tenant_customer:read
View personal information	tenant_customer:read:pii
View audit trail	tenant_customer:audit

PII visibility

Name, email, phone, and address fields are only shown to users with the tenant_customer:read:pii permission. Without it, those fields are hidden throughout the directory and detail page.

Directory

The Tenant Customers directory is searchable, filterable, sortable, and exportable. It supports all standard directory features including the filter builder, power search, and column customisation. See the Directories section for full details on these shared capabilities.

Default columns

Column	Description
ID	Internal Payment Nexus identifier for this customer record
Tenant Customer ID	The customer's identifier in the brand's own system. Copyable.
Name	The customer's full name. Visible only with tenant_customer:read:pii.
Tenant	The brand this customer belongs to

Row actions

Each row has two pinned actions:

Action	Description
View	Open the full customer detail page
Audit	View the audit history for this customer record

Toolbar actions

Action	When shown	Description
View Tenant	Always	Navigate to the brand record for the selected customer. Requires tenant:read.
Payments	Always	View all Payment Intent Tickets for the selected customer. Requires payment_intent_ticket:list.

Viewing a Customer

Clicking View on any row opens the customer detail page. See Viewing a Tenant Customer for a full breakdown of every field.