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Client Communication
Client Communication settings control the ways a tenant communicates with customers during hosted checkout and related client-facing flows.
These settings are managed per tenant. Each brand can use different communication providers and credentials without affecting other tenants.
Permissions
| Area | Permission required |
|---|---|
| Manage email settings | tenant:update:email |
| View customer support settings | tenant:read:support |
| Edit customer support settings | tenant:update:support |
Available sections
| Section | What it manages |
|---|---|
| Tenant email communication settings | |
| Customer Support | Customer support or live chat provider configuration for client-facing pages |
Customer support in checkout
When a customer support integration is configured, Payment Nexus can load the provider's widget in the hosted checkout and client portal experience. If the provider supports a custom button, operators can choose whether customers see the provider's default launcher or a Payment Nexus support button that opens the same widget.
Use the customer support settings when a brand needs customer-facing assistance during payment flows, such as live chat, help desk escalation, or guided support during checkout.