Operator Guide

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VIBAN Availability ​

VIBAN Availability page showing a Discover banks button and a tree of provider families, provider accounts, and banks, each with a toggle

The VIBAN Availability page controls which parts of the provider hierarchy can issue new accounts. To open this page, go to a PSP record and click VIBAN Availability on the toolbar.

Permissions ​

ActionPermission required
View availabilityviban_availability:read
Change availabilityviban_availability:manage

The tree ​

The tree matches the provider hierarchy: provider family, then provider account, then bank, then currency route. Each level sits under the level above it. Every level has its own toggle.

Disabling stops new accounts — it never touches money in transit

When you turn off a level, the system stops creating new accounts under it. It also hides existing accounts under that level from customers. However, the system still receives and processes any deposit already sent to an existing account.

A level appears turned off for one of two reasons: someone turned it off directly, or a parent level above it is off. Turning a parent level back on does not automatically turn its child levels back on. Each level that was turned off directly stays off until you turn it back on individually.

Turning something off ​

Disable confirmation dialog for a bank showing an impact summary — accounts that will be hidden, currency routes that will stop accepting new accounts, whether an alternative route remains under the same provider account, and whether another provider family remains available — plus a required Reason field

When you turn off a level, a confirmation dialog opens before any changes happen. The dialog shows what this action affects:

  • How many existing VIBAN accounts will be hidden from customers
  • How many currency routes will stop accepting new accounts
  • If another route remains available under the same provider account
  • If at least one other provider family remains available

Enter a Reason and click Yes, Disable to confirm. The system records this reason in the audit trail.

Discover banks ​

Discover banks button at the top of the availability tree

The Discover banks button checks the vendor for the banks and currencies that the provider account supports. It then updates the tree. Use this button when a provider adds support for a new bank or currency that does not appear in the tree yet.

If a provider has nothing new to discover, the platform shows a clear message rather than an error. Seeing a message that the provider does not support new banks or currencies is a normal result, not a failure.

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